Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Onkar Makes. By accessing or using our website, purchasing our products, or interacting with our services, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. About Onkar Makes

Onkar Makes is a Canadian business specializing in handcrafted wooden décor, personalized gifts, faith-inspired pieces, home décor, and custom laser-engraved products.

Throughout these Terms, "we," "our," and "us" refer to Onkar Makes.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your province or territory of residence or have permission from a parent or legal guardian to use our services.

3. Product Information

We strive to display our products as accurately as possible.

Because every item is handcrafted from natural wood:

Wood grain, knots, and texture vary naturally.
Slight variations in colour, engraving depth, and finish are normal.
Product dimensions may vary slightly due to the handmade production process.
Screen colours may differ from the final product.

These natural characteristics are not considered defects.

4. Personalized Orders

Customers are responsible for providing accurate personalization details, including names, dates, quotations, and spelling.

Please review your personalization carefully before completing your purchase.

Once production begins, personalized orders cannot be modified.

Onkar Makes is not responsible for errors resulting from incorrect information submitted by the customer.

5. Pricing

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

Prices may change without notice.

Applicable taxes and shipping charges are calculated during checkout.

6. Payment

Payment is required in full before production begins.

We accept payment methods offered through Shopify Payments and other payment providers available during checkout.

7. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel any order for reasons including:

Product availability
Pricing errors
Suspected fraud
Payment authorization issues
Incorrect customer information

If payment has already been processed for a cancelled order, a full refund will be issued.

8. Production & Shipping

Production times vary depending on product type and order volume.

Estimated shipping times are provided for reference only and are not guaranteed.

We are not responsible for delays caused by:

Shipping carriers
Customs processing
Weather
Postal disruptions
Circumstances beyond our reasonable control

Risk of loss transfers to the customer once the order has been delivered to the shipping carrier.

9. Returns & Refunds

Our Return & Refund Policy forms part of these Terms of Service.

Please review our Return & Refund Policy before placing your order.

10. Intellectual Property

All content on this website, including but not limited to:

Product designs
Logos
Artwork
Photographs
Graphics
Product descriptions
Text
Branding

is the exclusive property of Onkar Makes unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

11. Prohibited Use

You agree not to use this website:

For any unlawful purpose.
To violate any applicable laws or regulations.
To infringe upon intellectual property rights.
To distribute malicious software.
To interfere with the security or operation of the website.
To submit false or misleading information.

We reserve the right to terminate access to users who violate these Terms.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Onkar Makes shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the applicable order.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

13. Warranty

Unless otherwise required by law, our products are provided "as is."

Natural variations in wood, grain patterns, and handcrafted characteristics are not considered manufacturing defects.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.